Shipping policy

SHIPPING POLICY

Thanks for shopping with Quake. Here's everything you need to know about how and when your order arrives. For anything to do with returns or refunds, see our Return & Refund Policy.

ORDER PROCESSING

Orders are processed within 1-3 business days of being placed. You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships. Orders placed on weekends or holidays are processed the next business day.

DELIVERY TIMES

Estimated delivery is 5-9 business days from dispatch. This is an estimate rather than a guarantee. Delivery times can vary based on your location, carrier volumes, holidays, and other factors outside our control.

You can track your order at any time using the link in your shipping confirmation email, or on our order tracking page.

SHIPPING COSTS

Shipping costs, if any, are calculated and shown at checkout before you pay. Any promotional free-shipping offer is applied automatically at checkout when eligible.

Please note that shipping costs are non-refundable. For returns, the way shipping is handled depends on the reason. For faulty, damaged, or incorrect items we cover shipping in full, and for change-of-mind or does-not-fit returns, return shipping is the customer's responsibility. Full details are in our Return & Refund Policy.

TRACKING

Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking to begin updating after you receive it. If your tracking hasn't updated after a few days, contact us at hello@tryquakeband.com and we'll look into it.

DELAYS

We work to meet our delivery estimates, but occasional delays happen, especially around peak periods and holidays. If your order hasn't arrived within the estimated window, please check your tracking first, then reach out to us and we'll help.

WRONG OR INCOMPLETE ADDRESS

Please double-check your shipping address at checkout. If you need to correct it, contact us immediately at hello@tryquakeband.com and we'll do our best to update it before dispatch. We can't guarantee changes once an order has entered fulfilment, and we're not able to refund orders shipped to an address entered incorrectly by the customer.

DAMAGED ON ARRIVAL

If your order arrives damaged, email us at hello@tryquakeband.com within 5 days of delivery with clear photos of the item and the packaging (with the shipping label visible). We'll arrange a free replacement or a refund. This matches the damage process in our Return & Refund Policy.

LOST OR STOLEN PACKAGES

If tracking shows your order as delivered but you can't locate it, contact us within 7 days of the marked delivery date with your order and tracking number. While we aren't responsible for packages marked delivered by the carrier, we'll help you file a claim and, where possible, offer a replacement or store credit. To avoid this, choose a delivery address where someone can receive the parcel.

CANCELLATIONS & ORDER CHANGES

We process orders quickly to get them to you fast, so we can't guarantee changes or cancellations once an order is placed. If you need to change or cancel, contact us as soon as possible and we'll do our best, but we can't guarantee it once the order has entered fulfilment.

CONTACT

Questions about your order or delivery? Email us at hello@tryquakeband.com and we'll get back to you within 24-48 hours on business days.

Quake